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Quality

MGRM products, services, and solutions adhere to international standards. M-LABS, the MGRM Research Centre, is credited with 50 licenses, more than 200 patents, and over 100 trademarks, including:

 

  • FDA Approval (United States Food & Drug Administration)
  • CE (Certificate of Conformity) marking for Europe
  • Good Manufacturing Practices (GMP) guidance by the WHO
  • ISO 9001:2000/ISO 13485:2003 (for Quality Management System)
  • ISO 14001:2004 (for Environmental Management Systems)
  • OHSAS 18001 (for Occupational Health and Safety Management)
  • CMM Level 4 from the Software Engineering Institute, Carnegie Mellon University, USA. (for Application Services) 

 

MGRM Net Certifications 

ISO9001:2008

ISO 9001 is a generic standard for Quality Management. It is the most well established quality framework used by around 897,000 organizations across 170 countries. ISO9001:2008 is the latest improved version of this family which gives the requirement for what the organization must do to manage processes affecting quality of its product & services. It is a model for continual improvement and customer satisfaction.

MGRM Net has been certified for ISO9001:2008 in May 2009 for its operations in system study, customization and implementation of Educational E-governance Applications, which proves the Quality of Products and Implementation services delivered to its Clients by following the best implementation methodology.

 

ISO 27001:2005

ISO 27001 is the standard for Information security management system Published on October 15, 2005 by ISO (International Organization for Standardization) & IEC (International Electro technical Commission). The standard provides a model for establishing, implementing, operating, monitoring, reviewing, maintaining & improving ISMS.

MGRM Net is certified for ISO27001:2005 which is the latest improved version of ISMS family. MGRM Net Information Security Management System has been assessed and certified for their information processing services in software sales, customization, implementation, maintenance and IT consulting.

 

ISO 20000-1:2011: Service Management Systems

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Thus SMS provides a set of capabilities and processes to direct and control the service provider's activities and resources for the design, transition, delivery and improvement of services to fulfil agreed service requirements.

MGRM Net has implemented the first ever standard for service delivery by ISO soon after its release in year 2012 which covers the planning, managing and delivery of Information Processes Services in Software Sales, Customization, Implementation, Maintenance and IT Consulting for the external clients in educational domain, as per the service catalogue. This shows that MGRM team is committed towards continual improvement in its service deliveries to its Clients and aim for higher customer satisfaction always.

CMM4

The Capability Maturity Model (CMM) is a service mark owned by Carnegie Mellon University (CMU) and refers to a development model elicited from actual data. CMMI models are collection of "best practices” that help to compare best practices of an organization with standard and guide improvement to processes. It provides a process improvement approach to Organizations with the essential elements of effective processes that ultimately improve their performance.

MGRM Net is a CMM Level 4 certified Organization from Software Engineering Institute: Carnegie Mellon University for the quality in its processes across entire software development lifecycle starting from conception through delivery & maintenance.

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